Frequently Asked Questions
Do you care about food that is produced with unsurpassed animal welfare and environmental regeneration? Find out more about us below
Frequently Asked Questions
This section contains:
- General questions and answers
- Collections on the farm
- Collections from Økoskabet
- Collections in Copenhagen
- Raw milk questions and answers
General questions and answers
What makes your produce better?
We work with animals and our ecology like no-one else in Denmark. If, like us, you believe that you are what you eat. Then the better the lives of the animals, the better your food and the healthier you are. If that is you, we welcome you home.
Do you deliver?
Yes. We deliver for pick up in Copenhagen.
From January to end of April, we deliver every Sunday to Frederiksberg, for 1hr30 minutes, between 10:30-12). Simply reserve on this website.
We deliver for pick up at six Økoskabet locations. These self-service lockers mean you can pick up in your own time on Wednesdays. Again, reserve on the website
We are in Copenhagen every Sunday from May until Christmas. Find us at your nearest Grønt Marked.
Our products sell out every market, so make sure to reserve on the website.
Why is your produce so expensive yet sometimes sold out?
Our prices are based on customer demand. We have hundreds of clients each week that value our approach to quality, animal welfare, ecology and going with the seasons.
As we have reverence for our animals and our ecology, we do not farm intensively. This means that the animals are not densely packed into areas and that the land gets to properly recover and flourish. This is converse to other producers.
We don't want to disappoint customers. But it is our philosophy and way of life - which ultimately results in produce that is worth savouring when it is available. This honours the animals' sacrifices and the land more so than industrial agriculture.
Our work is time intensive, spending more time with the animals to make sure they have what they need to lead happy lives. We believe this investment of our time should be properly compensated.
Are you certified organic?
No. We do not think the minimum organic regulations are good enough and do not want to be part of that "system". We feed unsprayed, soy free feed to our hens and pigs. Our cows are 100% grass-fed.
Not being part of organic certification means that we can challenge the marketing around the standard and our customers' perceptions of what good animal welfare and care for the environment should look like.
You can read about how we compare to minimum organic regulations on our animal welfare page.
Why do two Økoskabet fees keep coming up in my basket?
If you are ordering to
Økoskabet self service containers in Copenhagen, these are necessary.
If you are picking up at the farm or in Copenhagen on Sundays, just remove them before you go to pay..
They do keep coming back, when you are still browsing the site, but they will not come back if you remove them (bin icon) just before you select pick up location and time, then go to pay.
How do I use my "credit"?
You may be issued with "credit". To use it, you must log into your account (head and shoulders icon in the top left).
Enter your email. An access code will be sent to your email. Enter this code on the site - this will log you in.
The system knows it is you and will offer for you to spend your credit at the check out page for your next order.
Collections at the farm
What are your opening hours?
Every day, 07:00-18:00. The shop requires MitID and Mobilepay.
What do you stock?
Please park by the green building which is our farm shop. We will be with you at the time slot. If we are delayed, please do not hesitate to contact us by chat on this site.
What to bring and what not to bring
What to bring:
- Frozen meat and refrigerated items: cool bag and cooling elements are useful
- Mobile phone with MitID and Mobilepay, for entry to the shop
What not to bring:
- Dogs or other animals. These must stay in the car if you cannot avoid bringing them on the premises
- Expectations for an impromptu farm tour or solo walk on the farm. Please book a farm tour in advance
If I want other items not stocked in the farm shop?
Order on this site for pick up at 18:00 ONLY, Monday to Saturday.
If you expect that you are going to be late by more than 10 minutes, please let us know by email - you can reply to the order email you received.
If you are early, please wait in your car.
If we are late, please email us. We do not give out our telephone numbers.
Payment can be in card on the site, or cash on pick up.
Collections from Økoskabet self-service containers on Wednesdays
Where do you deliver in Copenhagen?
We deliver to six Økoskabet pick up locations. Please see our contact us page for addresses and details.
Orders must be placed on this site before 1500 on Tuesday, for delivery the next day.
You can reserve for collections three weeks in advance.
The containers are fully automated and can only be accessed for our products with an order from this site. No walk ins.
Do I need the cool bag deposit and delivery fee?
Delivery fee: Yes, this is mandtory.
Cool bag deposit: If you are ordering items that require refrigeration or deep freeze, yes. The only items that we currently sell that do not require a cool bag is Regenerative Eggs and raw honey.
The cool bag is to keep the items at the right temperature before they are collected.
We know it sounds complicated. It is to save environmental resources by not using one-use products that damage the environment, like polystyrene cool boxes.
Cool bag deposits are returned as "credit" on the website, for use next time.
Please transfer your items to your own bags. The cool bag is NOT to be removed from the container. It must be placed in the holes at the end of the table by the door. There are two tables - it should be the one without the electronics under the hole.
If you take your cool bag home, the deposit is not refundable, even if you return it later. This is to make sure the bags are kept in good condition.
If you leave the cool bag in the drawer that your order came out of, this does not count as a returned bag. As the cool bag may be taken by someone else.
What happens after I place an order on the website to Økoskabet?
Around Tuesday afternoon, you will get a message directly from Økoskabet, with details of how to pick up your order on Wednesday.
When we have delivered your order to the Økoskabet location on Wednesday, you will get a code by SMS and email.
You can then go to the container and enter the code.
The front doors will open and the drawer with your order will be opened.
Walk in and collect your order. The entrance door will automatically close, but don't worry, you can open it yourself with the white button.
Transfer your items from the cool bag and return the cool bag and any cooling elements into the hole on the right hand side (as you walk in). See earlier FAQ on cool bag deposit.
The drawer will automatically close after a time.
When you are ready to leave, press the white button by the exit, and the doors will open.
Help! There's something wrong in the Økoskabet container
Please contact Økoskabet directly, and they will help. Refer to your email from them.
Økoskabet is a separate company from us and we have no control of their containers.
Can I pick the up the next day instead?
We can only guarantee products will keep temperature for 18 hours.
You have 24 hours from the time that you have your pick up code. After which time, the order is inaccessible.
What time will the pick up be available from?
Generally, we say 12:00.
Drop offs can start as early as 05:30, depending on season and location.
When and how will I get my cool bag depost back?
Generally within 7-8 days. Sometimes up to 15 days. This is done via credit on the site. The credit can be used on future orders.
Deposits are returned for bags that have been properly returned, and that have not left the container.
Collections in Copenhagen on Sundays
Where do you deliver in Copenhagen?
January to April, you can find us at Aksel Mollers Have 14A in Frederiksberg, every Sunday between 10:30 and 12:00. You can pick up your products then.
May to December, we are at the Green Market every Sunday of the month. The Market rotates locations, so please see our contact us page for addresses and details
Where to go
May-Christmas: Please see the Green Market addresses on our Contact Us page for exact locations of markets. At the location, look for our tent with our logo.
Christmas-April: We will be parked around Aksel Mollers Have 14A in Frederiksberg. We usually deliver in a white van. Get in touch by chat on this site, if you can't find us.
When to arrive and what to do if you are running late
May-Christmas: The markets run between 10:00 and 14:00. You don't have to tell us if you are going to be a little late, as long as you arrive before 14:00. If you are later than 14:00, your reserved produce may be sold to other customers.
Christmas-April: Delivery is 10:30 to 12:00. Please get in touch by chat if you will be late.
Memberships
Do I have to order only from Nutritious and Delicious Collection?
Not at all! Order anything that we have in stock. The Nutritious and Delicious Collection gives you extra
Can I order the same amount of certain produce for 4 weeks in a row?
A: Yes, apart from raw milk, which can only be ordered weekly. You can order the same of one or more produce by making orders and selecting pickup locations for up to 28 days in advance.
For example, you can choose to pick up 10 Regenerative Eggs in Copenhagen one week, the farm another week, etc.
Simply make the orders online for each pickup.
How does the special pricing work?
Once you become a Member, we open up a special tier of discounts for the Nutritious and Delicious Collection.
When you log into our online shop, it will recognise you as a Member and special pricing will become available for the Nutritious and Delicious Selection when you go to checkout and use your special code.
The special Member pricing does not currently combine with other discounts.
How do credits work on the online shop?
Once we register you, we will add the amount you paid for Membership as a credit to the online shop.
You can use this credit for anything on the site in the period of 30 days. The credit and discount is valid only online and for pre-orders.
You can also spend more and still get the same discount, just pay for any extras as you do normally.
How is the Monthly Membership different from Community Supported Agriculture (CSA)?
It's much more flexible to your needs! You aren't locked into long periods or to getting the same weekly produce that you don't want to eat, which is typical of a CSA experience.
We have a short, one-month subscription that you can renew as you wish. Order as much or as little as you want, on the weeks that you want it.
What if some products are sold out?
A: If products in the Nutritious and Delicious Collection are sold out, please let us know and we will do our best to prioritise you and meet your needs.
Other products can be seasonal or limited edition, which are not within the Collection.
Will the Nutritious and Delicious Collection change?
Yes, as we make new products and see what our members and customers enjoy, the Nutritious and Delicious Collection will evolve.
There will be seasonal changes, too, based on harvests and abundance at the time of year.
Which location do I order the Membership to, on the checkout page?
Order to anywhere and any time. This will not impact on your ability to order your products.
How does Membership billing work?
When you pay for a Membership with your bank card, the details will remain securely on file with Shopify, our ecommerce provider and the world's largest.
Towards the end of the month, you will get a notification that your Membership will automatically renew, unless you make changes in your account, under Subscription Management.
There, you can skip the next month - then you'll get another email towards the next month about the upcoming renewal.
You can also cancel the subscription.
Where do I manage my Membership contract?
When you log into your account (an icon that looks like the head and shoulders of a person), please click on the Subscription Management tab.
What if I have an issue or something that I don't understand?
Please contact us and we will help you.
Raw milk
Is raw milk available?
No, raw milk is not for sale to the general public.
Please visit the website getrawmilk for providers of raw milk.
How do I become a VIP customer?
VIPs are selected by us, based on being a good customer that shares our values, and invests in the farm and our products.
People cannot ask to become a VIP customer or for raw milk.
Can I get raw milk because I have heard it will cure my xyz?
Sorry if you have something you believe that raw milk will help.
We do not sell raw milk to the general public. You can find providers of raw milk on the website getrawmilk.